GAIN Growth Seminar: The New Rules of Customer Growth

Thursday 17th September 2026, 10-11.30am, Zoom

The New Rules of Customer Growth

Most businesses have a clear acquisition strategy. Far fewer have a clear customer growth strategy.

They know how many customers they need.
They know which channels are performing.
They know what they're prepared to pay to acquire a customer.

But many struggle to answer some of the most important questions:

• Why do some customers buy once and never return?

• Which customers drive the most value?

• Where is customer value being lost?

• Which opportunities should we prioritise?

• How  will AI change customer growth?

What to expect

Join GAIN's CRM Strategy Director, Louisa Minnis, for an exclusive customer growth masterclass exploring the five rules that are shaping how leading brands approach retention, customer value and long-term growth.

Through practical examples, real client case studies and commercial insights, we'll explore:

• Why customer growth remains one of the most underutilised growth levers in business

• Why measuring channel performance alone can hide declining customer value

• How leading brands prioritise the customers and opportunities that matter most

• Why customer growth is becoming a business strategy, not a channel strategy

• How AI is changing customer growth – and where people still play the most important role

Who this is for

The session is designed for senior retail, ecommerce and marketing leaders looking to create more value from their existing customers, improve retention and build a clearer roadmap for customer growth.

Why attend

You'll leave with practical ideas, fresh perspectives and a framework for identifying where your next customer growth opportunities may be hiding.

Because you can't fix what you can't see.

All we ask from you

To protect the confidentiality of our discussions, we kindly ask that you do not use AI notetaking tools during this seminar and that you keep your camera on so the session remains interactive.

Join us on Thursday 17th September at 10am - limited seats available.

What our attendees have to say:

“A very enlightening session, which was well presented and easy to understand and provided some really thought provoking, lightbulb moments to take back to the office!”  CFO, Boden

"This forum was honestly, a breath of fresh air - a rare opportunity to be alongside fellow retail professionals, all looking for answers to very similar challenges. It's priceless to know you're not alone during this complex time of change! Plus, hearing from an expert like Kevin who turns lots of data into key takeaways you can implement immediately. Loved it."  Managing Director, Cox & Cox

"GAIN delivered a truly eye-opening session that challenged our assumptions and sharpened how we think about marketing and sales. The seminar was packed with practical insights, yet felt incredibly open and engaging, encouraging honest discussion and real reflection. We left not only inspired, but with clear, actionable ideas and better questions to guide our decision-making. It was an invaluable use of time and expertise."

Chief Commercial Officer, Albaray