Government

Services

We help public sector teams design, build, and scale services that meet GDS standards and deliver real impact. With deep experience across the service lifecycle, we support discovery through to live—ensuring every product is accessible, efficient, and centred on user needs. Our work aligns with policy, technology, and the people you serve.

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Services

Alpha

GAIN Experience are experts in delivering Alpha in accordance with the Service Standard and Service Manual. We’ll iteratively prototype, test and refine hypotheses based on user needs to define the service vision, ensuring smooth transition to Beta. We can be parachuted into struggling Alpha teams at risk of failing assessments.

Beta

Having worked with 50+ public sector clients, GAIN Experience are experts in delivering Beta services, through private and public phases and successfully passing GDS assessments. Through user engagement and continuous iteration of research, accessibility testing and agile delivery we develop and build through Beta to successful, user-centred Live accredited services.

DDaT Teams

Digital Transformation DDAT services. Delivers user-focused services to Digital by Default standards. Collaborativly defining your DDAT strategy and roadmap. Develop an integrated, actionable strategy and plan to unlocks.

Discovery

Before you committing to build a service, you need to understand the problem that needs to be solved. GAIN Experience has run many discoveries to help learn about users and what they’re trying to achieve, constraints, underlying policy intent, and opportunities – and make decisions about whether to move into Alpha.

GDS

Having worked with 50+ public sector clients, GAIN Experience are experts in delivering Discovery through to Live in line with the Service Standard and Service Manual. We’ve supported numerous clients through GDS assessments, involved all stages from planning, evidence collation, preparation and panel participation – and have never failed an assessment

GDS Assessment Support

GAIN Experience are experts in delivering Discovery – Live phases in line with the Service Standard and Service Manual. We’ve supported 50+ Government departments through GDS assessments and can support mock assessment activities through planning, documentation preparation, mock panel run-throughs and post-mock assessment feedback and recommendations.

GDS Practitioners

Our embedded UX, design, and technology teams integrate directly into government departments and public sector organisations—working as a seamless extension of your in-house capability.

GDS Training

Our GDS training equips public sector teams with the knowledge and skills to design and deliver services that meet Government Digital Service (GDS) standards. Delivered by experts with hands-on experience across all phases of the service lifecycle, our sessions cover everything from GOV.UK design principles and service assessments to accessibility, agile delivery, and user-centred design.

Live

Unreliable services cause additional work for your team, and can cause reputational damage. The GAIN Experience technology team will take on live service management of your service, ensuring it remains available and performing correctly.

LocalGov Drupal Specialists

A new website for your local authority, or its major projects. Covering citizen information, revenue generation, or local priorities. Tailored content management system using LocalGov Drupal, aimed at providing excellent value for councils and used across many UK councils.

Essex Council – Migrating to LocalGov Drupal | GAIN

Essex Council – Migrating to LocalGov Drupal

 All Work

Client Testimonial

You should all be very proud of the work you have done. I want to use you as an example to other Government departments.

GDS Assessor

Wider Work

All Work