Government
We help public sector teams design, build, and scale services that meet GDS standards and deliver real impact. With deep experience across the service lifecycle, we support discovery through to live—ensuring every product is accessible, efficient, and centred on user needs. Our work aligns with policy, technology, and the people you serve.
GDS
Having worked with 50+ public sector clients, GAIN Experience are experts in delivering Discovery through to Live in line with the Service Standard and Service Manual. We’ve supported numerous clients through GDS assessments, involved all stages from planning, evidence collation, preparation and panel participation - and have never failed an assessment
Discovery
Before you committing to build a service, you need to understand the problem that needs to be solved. GAIN Experience has run many discoveries to help learn about users and what they're trying to achieve, constraints, underlying policy intent, and opportunities - and make decisions about whether to move into Alpha.
Alpha
GAIN Experience are experts in delivering Alpha in accordance with the Service Standard and Service Manual. We’ll iteratively prototype, test and refine hypotheses based on user needs to define the service vision, ensuring smooth transition to Beta. We can be parachuted into struggling Alpha teams at risk of failing assessments.
Beta
Having worked with 50+ public sector clients, GAIN Experience are experts in delivering Beta services, through private and public phases and successfully passing GDS assessments. Through user engagement and continuous iteration of research, accessibility testing and agile delivery we develop and build through Beta to successful, user-centred Live accredited services.
Live
Unreliable services cause additional work for your team, and can cause reputational damage. The GAIN Experience technology team will take on live service management of your service, ensuring it remains available and performing correctly.
GDS Assessment Support
GAIN Experience are experts in delivering Discovery - Live phases in line with the Service Standard and Service Manual. We’ve supported 50+ Government departments through GDS assessments and can support mock assessment activities through planning, documentation preparation, mock panel run-throughs and post-mock assessment feedback and recommendations.
GDS Training
Our GDS training equips public sector teams with the knowledge and skills to design and deliver services that meet Government Digital Service (GDS) standards. Delivered by experts with hands-on experience across all phases of the service lifecycle, our sessions cover everything from GOV.UK design principles and service assessments to accessibility, agile delivery, and user-centred design. Training is tailored to your team’s roles and context—whether you're preparing for a discovery, scaling a live service, or navigating GDS assessments. We help you build confidence, capability, and a shared understanding of what good looks like in government digital delivery.
GDS Practitioners
Our embedded UX, design, and technology teams integrate directly into government departments and public sector organisations—working as a seamless extension of your in-house capability. We bring deep experience delivering services to GDS standards, including GOV.UK design principles, accessibility requirements, and agile delivery best practices. Our cross-functional teams support every stage of the service lifecycle, from discovery and user research to design, development, and live service optimisation. By embedding alongside your teams, we ensure alignment with policy, stakeholder needs, and delivery environments—enabling faster, more collaborative outcomes. We help you build user-centred, standards-compliant services that are secure, inclusive, and built to scale.
LocalGov Drupal Specialists
A new website for your local authority, or its major projects. Covering citizen information, revenue generation, or local priorities. Tailored content management system using LocalGov Drupal, aimed at providing excellent value for councils and used across many UK councils.
DDaT Teams
Digital Transformation DDAT services. Delivers user-focused services to Digital by Default standards. Collaborativly defining your DDAT strategy and roadmap. Develop an integrated, actionable strategy and plan to unlocks. Assessing the full breadth of capabilities required, including talent, delivery and data. Supports development of business cases for your DDAT transformation.
