Training is designed around the core GDS principles, introducing participants to the Service Standard, design guidelines, and assessment requirements in a practical, accessible way. These foundations are paired with discussion and examples drawn from real projects, helping teams see how the standards translate into day-to-day delivery.

Interactive exercises give participants the opportunity to apply new skills immediately—covering areas such as user research, prototyping, content design, and accessibility. Sessions simulate the collaborative environment of multi-disciplinary teams, reflecting the realities of designing and iterating live services.

Each programme is tailored to the organisation’s needs and maturity level, ensuring relevance and impact. By the end of the training, teams have the confidence, shared understanding, and practical skills to design and deliver services that meet both user needs and GDS expectations.