UX & CX Consultancy

Services

We shape exceptional experiences through strategic UX and CX consultancy balancing user needs with business goals. By analysing end-to-end journeys, aligning touchpoints, and uncovering friction, we help you design services that are seamless, inclusive, and emotionally resonant. From quick wins to long-term transformation, we elevate every interaction across your digital ecosystem.

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Services

Customer Experience Design

CX design to improve user experience and service delivery problems using design-thinking and evidence based. Improve CX through, incremental service design process. Based on CX user needs based, service and user journey mapping, fully aligned to industry service design principles. evidence-based CX decisions for the design of end-to-end services.


Embedded Capability

Our embedded UX, design, and tech teams seamlessly integrate with your organisation, working as an extension of your in-house teams. We provide a collaborative, cross-functional approach to solving complex challenges—from user research and UX design to front-end development and technical implementation.


Information Architecture

Our information architecture service blends qualitative insights with quantitative data to create intuitive, user-friendly structures that meet both user needs and business objectives.



Product UX

We help organisations research and design innovative, user-centred products that balance form, function, and feasibility. Our team has supported some of the UK’s most pioneering in-house design teams—those known for pushing boundaries in engineering and consumer experience.


Service Design

Users don’t think in the siloes organisations are often set up in – service design reframes thinking. Collaborating with clients, we redesign user-led services, mapping the technology, data, staff, partnerships and capabilities needed to deliver them. Considering all channels ensure services are more accessible and inclusive.


UX Training

Our UX training service empowers your team with the skills and knowledge to create user-centred, effective digital experiences. We offer tailored workshops and sessions covering key UX methods, from user research and persona creation to wireframing, usability testing, and prototyping.

Design for impact: How a rapid redesign boosted conversions by 550% | GAIN

Design for impact: How a rapid redesign boosted conversions by 550%

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Client Testimonial

We needed to deliver a complete transformation of our digital go to market approach in a very short timeframe. GAIN were able to quickly embed with our teams, adding value from day one. We delivered a completely new IA, a new design approach, and a significant uplift in conversion in weeks.

Director of Digital Experience at OneAdvanced

Wider Work

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