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Co-creation, Ideation and Innovation

Learn how to extract knowledge and ideas from a diverse range of people to create remarkable customer experiences.

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See next available dates for the course

Unlock the power of group creativity - learn to capture fresh ideas and insights from diverse teams to build outstanding customer experiences

Course description


The talent and knowledge within your organisation (or your clients’ organisations) can be a great asset… if it can be unleashed creatively and collaboratively. You need to unlock the creativity from subject matter experts who don’t usually get involved with such things, and get those that normally do to approach solutions forming from a wider or completely different perspective altogether. You also need to unlock people from their own assumptions and pet solutions and get people working together to share, co-create and ultimately co-own resulting solutions.


This course takes you through a whole workshop process to do exactly this. You will participate in a range of activities, meet interesting people to exchange ideas and experiences with and will go back to your desk armed with workshop weapons to impress your colleagues.


I’ve been on a couple of your training courses now and they’re always a tier above the rest. Their trainers are extremely knowledgeable, engaging and flexible to your needs.


Jessica Blaikie

UX Researcher, HM Courts & Tribunals Service


Is it for you?


If you have a stake in innovating in your company, if you want to get the best out of your project team and other stakeholders, if you want to upgrade how you facilitate collaborative workshops – this is the course for you!

People who take this course are typically Marketing Managers, Digital Marketers, Project Managers, Researchers, Designers, Developers and User Experience Managers.



What you will learn


Topics covered in the course include:


  • Collaborative workshops taxonomy & workshop structuring

  • Ideation & the creative life cycle

  • 4Ps Innovation model & and how it applies to facilitating co-creation

  • Ways to overcome creativity barriers

  • Techniques to explode ideas, evaluate and communicate ideas, and further mature and develop ideas into concepts


Learning objectives


After completing the training, you will:


  • Understand the theories behind idea collaboration

  • Get equipped with a lot of practical advice on how to run successful workshops and be able to control inputs from group members and moderate a group

  • Have  learned key techniques to

  • Explore knowns and unknowns

  • Ideate which goes beyond traditional brainstorming with post-its

  • Evaluate and select the best ideas

  • Elaborate ideas further with sketching and rapid prototyping

  • Consolidate your understanding through practising new tools

  • Be confident in how to find and adapt techniques to meet your specific needs


Necessary for remote learning


  • Access to Zoom

  • Access to Miro

Course dates
& booking

Thursday 8th January 2026

09:30 – 17:00

Remote (Zoom)
£595 (excl. VAT)


We will provide course materials and a certificate of completion

Places available

Places available

Tuesday 3rd March 2026

09:30 – 17:00

Remote (Zoom)
£595 (excl. VAT)


We will provide course materials and a certificate of completion

Places available

Thursday 7th May 2026

09:30 – 17:00

Remote (Zoom)
£595 (excl. VAT)


We will provide course materials and a certificate of completion

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Our
trainers

Mila Kayukala 

Principal UX Consultant, Service Design Lead


Mila is an enterprising service design and research professional with a unique skill set covering human-centred design, UX research, service design methodology, digital design tools, innovation consultancy and creative facilitation combined. She has a strong commercial awareness as well as business development experience.


Prior to arriving in the UK in 2013, Mila worked in the travel and tourism sector in Russia and Singapore. While on her journey as a service designer and design researcher, Mila has obtained an MSc in Innovation, Creativity and Leadership at City, University of London and delivered multiple team workshops in museums while running her own company and worked on digital innovation projects across sectors from healthcare (NHS) to tech giants (Google). Mila is well-known in the service design community as one of the organisers of the annual Global Service Jams and Service Design Fringe Festival in London.


Mila believes in the power of digital technology and humanity to drive technological progress for the benefits of people/customers/users. That is why in her everyday work she makes sure that people’s opinions are heard and valued by companies through the human-centred design process.


When she has some spare time, Mila enjoys hiking and exploring the UK, satisfies her interests in art and design at London museums and experiments with bio-hacking.

ROI with impact 

We believe in creating experiences that not only engage users but also drive real a ROI for your business. We balance strategy with fast delivery without compromising on creative.  

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