Course description

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design. This course introduces the wide range of methods used by UX practitioners including stakeholder engagement, research methods, requirements gathering, wireframe design, prototyping and usability testing.

“I would definitely recommend this course to others! The trainer is very knowledgeable and this came across in the course. Being a newbie to the whole area I wasn’t made to feel stupid or silly when asking questions – in fact, I was encouraged to do so.”

Kieran Smith
Business Analyst, Capita Employee Benefits

Is it for you?

This course would greatly benefit anyone looking to incorporate the practice of UX into their work or the work of their project teams. You might be new to UX or you may want to enhance your existing knowledge of this area. You might be a product or project manager wanting to enhance your knowledge of UX to better understand the role it can play in your organisation. You’ll come away understanding the spectrum of UX methods that can be used to create meaningful and delightful websites, products and services.

What you will learn

Topics covered in this course include:

• Understanding your users through research

• Gaining insight from project stakeholders

• Conducting competitor analysis and expert evaluations

• Turning research data into useful models like personas and customer experience maps

• Designing with wireframes and prototypes

• Applying key usability principles in design

• Designing for trust, emotional connection and to inspire action

• Usability testing your designs to ensure maximum usability

• How UX fits in with your organisation

Learning objectives

After completing the training, you will:

• Understand what user experience and human-centred design is and how it can be applied throughout a project lifecycle

• Understand which UX practices can add value to your projects

• Discuss UX and the role it plays with greater confidence

• Identify areas within the field of UX that you may want to investigate further

Necessary for remote learning

• Access to Zoom

• Access to Miro

“I really enjoyed the practical parts of the course and learning the whole process.“
Ben Cohen
Innovation Manager, Macmillan Cancer Support